Building Our Immunity to People’s Negativity: Maximizing Teamwork & Customer Relations
Total Credits: 1 including 1 General
- Average Rating:
- 4
- Competency/Category:
- Employee & Labor Relations | Leadership & Navigation | Communication | Consultation
- Faculty:
- Tina Hallis, Ph.D.
- Course Level:
- All Levels
- License:
- Access for 30 day(s) after program date.
Description
Other people’s negativity, whether it’s from disgruntled customers, grumpy coworkers or challenging family members, can drain our energy and bring us down. Changing other people is hard, but we do have the power to change the situation by how we respond. This dynamic program uses Tina’s proprietary five-step “Immunity to Negativity Formula™” to show people how they can use simple tools to help them stay calm and choose to respond as their best self. This is a key skill we can build to optimize our customer service, teamwork, and relationships while enjoying less stress and frustration.
Basic Course Information
Learning Objectives- How to PREPARE our mindset ahead of time to make it easier to stay positive in the moment
- How to PRACTICE on the easy stuff so we get better at staying calm
- How to PAUSE & NOTICE in the moment so we can avoid reacting and feeling stressed
- How to make it easier to CHOOSE the best response for ourselves, the other person, and our team
Major Subjects
- Emotional Intelligence
- Management Skills
- Teamwork
- Customer Relations
Course Materials
| Important CE Recertification Credit Information (0.47 MB) | Available after Purchase | ||
| Getting Started Guide (951 KB) | Available after Purchase | ||
| Choose Part 1 Toolbox (909.5 KB) | Available after Purchase | ||
| Choose Part 2 Toolbox (903.3 KB) | Available after Purchase | ||
| Practice Part 1 Toolbox (902.3 KB) | Available after Purchase | ||
| Practice Part 2 Toolbox (844.9 KB) | Available after Purchase | ||
| Prepare Part 1 Toolbox (905.2 KB) | Available after Purchase | ||
| Prepare Part 2 Toolbox (909.7 KB) | Available after Purchase |
Faculty
Tina Hallis, Ph.D. Related seminars and products
Positive Edge
Tina Hallis, Ph.D. is the founder of the Positive Edge. She is certified in Positive Psychology through the WholeBeing Institute and a Professional Member of the National Speakers Association. She is the author of Sharpen Your Positive Edge: Shifting Your Thoughts for More Positivity & Success. Tina worked for 20+ years in Biotechnology before discovering a new science called Positive Psychology in 2011. Seeing the powerful impact this information has on improving people and organizations, she decided to create her own company, The Positive Edge. Her focus is to share insights and strategies that help employees, managers, and leaders build their positivity skills. Studies show that increased positivity activates our ability to learn and make better decisions, broadens our perspective to see more possibilities, improves our interactions and relationships, and strengthens our resilience to stress and overwhelm.
Dates
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Thu, Nov 04, 2021 - 11:00am to 12:08pm CDT
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Tue, Nov 16, 2021 - 01:00pm to 02:08pm CST
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Thu, Dec 09, 2021 - 03:00pm to 04:08pm CST
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Sat, Dec 18, 2021 - 09:00am to 10:08am CST
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Mon, Jan 03, 2022 - 02:00pm to 03:08pm CST
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Thu, Jan 20, 2022 - 10:00am to 11:08am CST
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Tue, Feb 01, 2022 - 06:00pm to 07:08pm CST
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Wed, Feb 16, 2022 - 10:00am to 11:08am CST
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Wed, Mar 09, 2022 - 02:00pm to 03:08pm CST
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Thu, Mar 17, 2022 - 10:00am to 11:08am CDT
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Sat, Apr 02, 2022 - 02:00pm to 03:08pm CDT
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Wed, Apr 13, 2022 - 10:00am to 11:08am CDT
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Wed, May 11, 2022 - 02:00pm to 03:08pm CDT
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Tue, May 31, 2022 - 06:00pm to 07:08pm CDT
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Wed, Jun 01, 2022 - 02:00pm to 03:08pm CDT
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Mon, Jun 13, 2022 - 10:00am to 11:08am CDT
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Wed, Jul 06, 2022 - 02:00pm to 03:08pm CDT
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Tue, Jul 19, 2022 - 10:00am to 11:08am CDT
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Mon, Aug 01, 2022 - 02:00pm to 03:08pm CDT
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Fri, Sep 02, 2022 - 10:00am to 11:08am CDT
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Wed, Sep 21, 2022 - 02:00pm to 03:08pm CDT
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Mon, Oct 03, 2022 - 10:00am to 11:08am CDT
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Tue, Oct 18, 2022 - 02:00pm to 03:08pm CDT
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Tue, Nov 01, 2022 - 10:00am to 11:08am CDT
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Mon, Nov 14, 2022 - 02:00pm to 03:08pm CST
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Thu, Dec 01, 2022 - 06:00pm to 07:08pm CST
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Mon, Dec 12, 2022 - 02:00pm to 03:08pm CST
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Additional Info
Basic Course Information
Advanced Preparation NoneCourse Developer Tina Hallis
Designed For All Professionals
Prerequisites None
Additional Information
Complaint Resolution Policy Please contact Jessica Vieira with any complaints at jessica.vieira@acpen.com, (617-519-6790).Course Registration Requirements Online Registration
Instructional Delivery Method Group Internet Based
Refund/Cancellation Policy Please contact the HREN help desk 1-877-602-9877 or help@HREducationNetwork.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.
HRCI Accreditation Information HR Education Network is a recognized provider of recertification credits. HR Certification Institute® pre-approved this program for 1 HR (Business) credit towards aPHRTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification.
SHRM Accreditation Information HR Education Network is recognized by SHRM to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). This program is valid for 1 PDC. For more information about certification or recertification, please visit shrmcertification.org.
Promo Video
Reviews
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Overall: 4
Total Reviews: 1
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